Shipping & Returns
Shipping Locations
We ship to all locations in Canada and the US.
We send our products in 100% recycled paper packaging through the most efficient shipping systems available. Our unique shipping system bulk groups and transfers products across Canada creating efficiencies, and reducing our carbon footprint.
Shipping Costs & Delivery Schedules
We offer free shipping on orders over $75 and all re-occurring subscription orders. Orders under this threshold are shipped at a nominal price (listed below).
We work diligently to get your order to you as quickly as possible. We strive to fulfill all orders within 1-2 business days. Please see below for standard shipping rates and schedule:
CANADA |
US |
|||
Cost |
Delivery Days |
Cost |
Delivery Days |
|
Standard Shipping (Orders over $75) |
FREE |
5-7 Days |
FREE |
7 Days |
Standard Shipping (Orders $30 - $74.99) |
$12 CAD |
5-7 Days |
$10 USD |
7 Days |
Standard Shipping (Orders $0.01 - $29.99) |
$8 CAD | 5-7 Days | $6 USD | 7 Days |
Expedited Shipping |
$25 CAD |
2 Days |
$20 USD |
2 Days |
Remote areas and PO boxes should expect an additional 5-7 days for shipping timelines.
Are you looking for an immediate gift? Check out our gift cards.
Tracking My Order
Once your order has been received and fulfilled, your shipping tracking number will be sent to your email address. Please follow the link to track your package. If it has not arrived within the shipping window, please contact support@betterbasics.co for more information.
Returns & Exchanges
If your order is incorrect or no longer required, returns will be accepted within 30 days of receiving your order, shipping is not included. Refunds will be processed to the original payment method once the goods have been received. Goods must be unused in their original packaging.
If you would like to return or exchange an item, please contact support@betterbasics.co to check availability and receive shipping directions.
Cancelling Your Order
If you've had a change of heart, we can cancel your order before midnight the same day it was purchased. If that window is missed your order has already been fulfilled and must be treated as a return. Returns will be accepted within 30 days of receiving your order, shipping is not included. Refunds will be processed to the original payment method once the goods have been received.
If you would like to cancel an order, please contact support@betterbasics.co with your order number and details.
Missing or Damaged Items
If your order is damaged or missing items, please contact support@betterbasics.co with details and photos of the damage. We will make sure to replace or refund your products.
Better Standard Commitment
We believe that #doingbetter means creating great products that are meant to perform and last. If the product does not perform for you or meet your standards, please contact us with your feedback and we will make it right. support@betterbasics.co