Shipping & Returns

Shipping Locations

We ship to all locations in Canada and the US.

We send our products in 100% recycled paper packaging through the most efficient shipping systems available. Our unique shipping system bulk groups and transfers products across Canada creating efficiencies, and reducing our carbon footprint. 

Shipping Costs & Delivery Schedules

We offer free shipping on orders over $60. Orders under this threshold are shipped at a nominal price (listed below). 

We work diligently to get your order to you as quickly as possible. We strive to fulfill all orders within 1-2 business days. Please see below for standard shipping rates and schedule:

 

CANADA

US

Cost

Delivery Days

Cost

Delivery Days

Standard Shipping  (Orders  over $75 CAD / $60 USD) 

FREE

5-7 Days

FREE

5-7 Days

Standard Shipping (Orders  under $60 CAD)

$9 CAD

5-7 Days

$7.83 USD

5-7 Days

Expedited Shipping

$20 CAD

2 Days

$17.40 USD

2 Days

 

US prices are converted from CAD based on the current exchange rate and may fluctuate. Remote areas and PO boxes should expect an additional 5-7 days for shipping timelines.

Are you looking for an immediate gift? Check out our gift cards.

Tracking My Order

Once your order has been received and fulfilled, your shipping tracking number will be sent to your email address. Please follow the link to track your package. If it has not arrived within the shipping window, please contact support@betterbasics.co for more information.

Returns & Exchanges

If your order is incorrect or no longer required, returns will be accepted within 30 days of receiving your order, shipping is not included. Refunds will be processed to the original payment method once the goods have been received.

If you would like to return or exchange an item, please contact support@betterbasics.co to check availability and receive shipping directions.

Missing or Damaged Items

If your order is damaged or missing items, please contact support@betterbasics.co with details and photos of the damage. We will make sure to replace or refund your products.

Better Standard Commitment

We believe that #doingbetter means creating great products that are meant to perform and last. If the product does not perform for you or meet your standards, please contact us with your feedback and we will make it right. support@betterbasics.co